Trois Familia

A family friendly, laid-back French/Mexican café. Trois Familia is open for dinner 7 nights a week, we serve lunch on the week-days and brunch every Saturday & Sunday.

Privacy Policy

About this policy

Trois Familia is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.troisfamilia.com.

  • you make a booking on our website via Resy.

  • you make inquiries on our website.

  • someone is interested in working with us.

 

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Trois Familia is a restaurant/venue based in Los Angeles, California.

We are part of a group of restaurants all located in Los Angeles, which includes animal, Son of a Gun, Jon & Vinny's, Carmelized Productions, Petit Trois, Trois Mec, Petit Trois Le Valley, and Kismet.

Our registered address and head office is: 23622 Calabasas Road, Suite 331, Calabasas, California, 91302.


How do we collect information from you?

We collect information from you:

  • when you make a booking.

  • when you visit a restaurant (preferences, allergies etc.).

  • make an inquiry.

  • when you sign up to marketing emails.
     

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
 

When you make a booking:

Trois Familia collects information such as:

  • title

  • name

  • e-mail address (used for booking confirmation and post-dining feedback emails)

  • home or work address

  • phone number

  • billing information taken for deposits, ticketing, or holding credit card information for

 

Use in the case of no-shows (where applicable)

  • telephone number

  • company name

  • dietary requests

  • marketing preferences (whether you opt-in or opt-out)

 

When you dine at Trois Familia:

  • marketing responses (where applicable)

  • survey responses

  • current and past restaurant reservation details

 

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Trois Familia. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)

  • cookies

  • operating system

  • IP address

  • browser type

  • browser information (e.g., type, language, and history)

  • domain names

  • access times

  • settings

  • referring website addresses

  • other data about your device to provide the services as otherwise described in this policy.

 

Location information:

If you use our website, we may receive your generic location (such as city or neighborhood).

 

Careers:

You may submit your CV if you’re interested in working for us to info@troisfamilia.com.

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at info@troisfamilia.com.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Send you service emails (booking confirmation and post-dining feedback).

  • Improve our products and services.

  • Send marketing communications if you have opted in to receive them.

  • We may use the information to customize the website according to your interests.

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. Resy for the provision of online bookings or Caviar and Doordash for the provision of delivery services), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including Resy, Caviar, Doordash, Culinary Agents, Squarespace, Google Drive, and Mailchimp) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


Platform services and Hosting
These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Squarespace (Squarespace, Inc)

Squarespace is a platform provided by Squarespace, Inc. that allows the Owner to build, run and host this Application. Squarespace is highly customizable and can host websites from simple blogs to complex e-commerce platforms.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.


Backup saving and management
This type of service allows the Owner to save and manage backups of this Application on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to this Application.

Backup on Google Drive (Google Inc.)

Google Drive is a service to save and manage backups provided by Google Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

 

Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

MailChimp (The Rocket Science Group, LLC.)

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal Data collected: email address.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

 

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

 

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@troisfamilia.com.

You have a right to request a copy of the personal information that Trois Familia holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@troisfamilia.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Retention of Personal Information

Personal Information is retained as long as reasonably necessary to deliver our services, to otherwise fulfill identified or apparent purposes, and for record-keeping. Company thereafter will destroy, erase or anonymize any unnecessary and no longer needed Personal Information. Once destroyed, erased or anonymized, Company undertakes not to re-identify any Personal Information.

Information posted on the website may continue to be displayed on this website, or on any successor website for as long as the website or any successor site is available, and may be archived by third party websites. You may request that your Personal Information be removed from a particular webpage by writing to info@troisfamilia.com. We reserve the right to refuse requests for the removal of Personal Information from the website.


Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
 

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalize your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Authentication, personalization and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

  • Performance and analytics: cookies help us analyze how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
 

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
 

Restaurant groups

We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customized service”) and to improve our table and shift planning.

In addition to providing you with more customized service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

For more information, please feel free to contact us at: info@troisfamilia.com
 

Changes to this statement

Trois Familia will occasionally update this Privacy Policy to reflect company and customer feedback. Trois Familia encourages you to periodically review this statement to be informed of how Trois Familia is protecting your information. This policy was last updated in June 2018.
 

Contact Information

Trois Familia welcomes your comments regarding this Privacy Policy. If you believe that Trois Familia has not adhered to this Privacy Policy, please contact Trois Familia at info@troisfamilia.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.